Conflict Resolution & Negotiation Training Exercises
Ena Chadha has authored a variety of Case Studies and Role Play Exercises, many based on real-world disputes, for use in executive training. These materials promote an experiential approach to learning techniques, concepts and the psychology behind the theories of conflict resolution and negotiation. The Case Studies are developed to provide participants with insight into different negotiation and conflict resolution styles. The Role Play Exercises provide participants with an opportunity to learn, practice and refine the skills necessary to negotiate constructive conflict resolution, while facing complex, yet realistic, dilemmas. Some examples are:
"It's A Problem" Conversation - a two party role play exercise involving competing goals of two senior employees. This exercise highlights conflict management and communication strategies.
Taming Team Tensions - a three party role play exercise involving a manager addressing a dispute between two integral team members. This exercise highlights mediation skills and brokering different work styles.
Recruiting the Best - a two party role play exercise involving senior colleagues discussing an ethical dilemma. This exercise highlights the mental processes involved in evaluating and deciding between organizational versus personal interests.
Heard it Through the Grapevine - a multi-party role play exercise involving a mediator and three litigants trying to settle a hostile work environment complaint. This exercise highlights negotiation and communication skills necessary for a formal mediation.