Conflict Management Training   

 

Employers have a duty to train their employees on how to proactively and promptly identify and address workplace conflict. Our immersive training modules provide employees with the opportunity to learn, practice and refine negotiation skills, as well as equip them with the skills necessary to negotiate constructive resolution to conflict in the workplace.

 

Negotiation and conflict management skills go hand in hand: we negotiate to advance our interests and we use conflict management skills to reduce tension and resolve disputes. These skills are neither intuitive nor self-taught, but they can be learned in a group setting.  The most effective method to acquire such skills is to practice, reflect, analyze and practice again bridging the gap between ‘knowing’ and ‘doing’. For this reason, negotiation and conflict management training should be interactive and experiential, including a blend of theory, simulations, and role-plays, followed by extensive feedback regarding skills acquisition.

 

We focus on developing negotiation proficiencies and practicing conflict resolution skills, with a specific interest in promoting internal team relations and building the team’s resilience to external pressures. 

 

Since 2013, Ena and her team of associates have developed and facilitated specialized trainings to private and not-for-profit sector service delivery organizations. The trainings help organizations enhance their employees' toolkit of skills to constructively engage with the diverse world of business The Conflict Management Training includes the following modules:

 

Negotiation Module

  1. Acquire a systematic framework for understanding negotiation techniques that are effective and those that are ineffective,

  2. Examine individual negotiation styles and determine what elements hamper or help advance personal and team interests,

  3. Analyze strategies for managing constituencies and building coalitions,

  4. Develop a toolkit of useful team dynamics skills, and

  5. Build awareness of strategies for dealing with difficult counterparts and persuasion techniques to positively engage and influence others.

 

Conflict Resolution Module

  1. Learn a conflict resolution framework for effectively managing conflict, confrontation and overcoming impasses,

  2. Proactively identify what systemic tensions commonly underlie disputes,

  3. Practise resolution-orientated communication skills, such as reframing to diffuse disagreement and move towards collaborative problem-solving,

  4. Practise conflict resolution strategies and communicating with confidence and clarity through interactive exercises, and

  5. Identify human rights issues and develop sensitivity to rights and responsibilities.

Corporate Training

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